Job Opportunities

Opportunities at NIDEC-SHIMPO AMERICA CORPORATION

Friendly, Multicultural Working Environment with Equal Respects to Teamwork and Individual Achievement.

NIDEC-SHIMPO AMERICA CORPORATION is an Equal Opportunity Employer.

 


 

INSIDE SALES CUSTOMER SERVICE REP.

NIDEC-SHIMPO CORPORATION
Glendale Heights, IL, USA

The primary purpose of this position is to be responsible for providing effective customer service support for all internal and external NIDEC-SHIMPO customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the technical support group. The Inside Representative is ultimately responsible for establishing and maintaining long-term customer relationships and customer satisfaction.

Essential Duties and Responsibilities:

  • Process all sales orders; prepping, processing and acknowledging orders within 24-48 hours of receipt. This includes managing customer blanket orders and web portals as necessary.
  • Provide first level of technical support to distributor, OEM and end user accounts.
  • Answer all incoming pre and post-sale customer inquiries; customer account setup, expedite requests, cancellations, pricing or stock checks, order status/tracking within 24-48 hours.
  • Maintain a high level of order accuracy, with a minimal amount of order entry error.
  • Handle customer requests for credit, returns, warranty and repair. Prepare Return Merchandise Authorization (RMA) documents to be sent to the customer.
  • Partner with Regional Sales Engineers, Applications Engineers and Mechanical Engineers to meet and exceed the customer’s service expectations. Be the primary liaison between the customer, salesperson, engineering, material control departments.
  • Confer with production, shipping, warehouse or parent headquarters to track product shipments.
  • Prepare customer quotations and follow up with the customer or appropriate sales/application engineer. Monitor sales activities on a regular basis to stay up to date on territory activities.
  • Establish and maintain customer records in CRM and/or ERP systems, including accounts/contacts, notes, leads, opportunities, quotations and other information for efficient handling of responsibilities.
  • Perform other duties as necessary.

 

Minimum Qualifications:

  • Strong customer orientation, including the ability to understand and be empathetic to their needs and expectations.
  • High School Diploma + 2 Year College or University degree. Minimum 3 years’ experience in customer service.
  • Ability to effectively present information and respond to questions from OEM customers, distributors and internal salespeople via telephone, email and in-person communications. Strong written and verbal communication skills.
  • Ability to work cross-functionally with other intercompany departments, clearly communicating customer needs and expectations internally within the organization. Team mentality.
  • Ability to deal with a variety of complex issues simultaneously and to follow through to completion. Creatively develop solutions to challenging problems.
  • Detail oriented – must have a keen eye for purchase order details, i.e. shipping methods and customer addresses, payment terms, pricing, products, etc.
  • Solid time management skills; ability to organize and manage multiple priorities at a high level.
  • Ability to maintain composure in highly stressful or adverse situations.
  • Knowledge of MRP/ERP and CRM systems, with capacity to quickly learn new systems. Strong knowledge of Microsoft Office Suite.
  • Ability to maintain confidentiality.
  • Display an ongoing commitment to learning and self-improvement.

 

 


 

ASSEMBLER (various skill levels)

NIDEC-SHIMPO CORPORATION
Glendale Heights, IL, USA

We are looking for assemblers with variety of skill levels. Goal is to produce outputs by putting together smaller and larger components. The overall responsibility is to assist in day to day operations, working with an assortment of tools and machinery to make or repair products and parts for distribution. Some mechanical assemble skills are required but will also train. Ability to read and interpret drawings and diagrams, and examines connections for correct fit. Additional training may be required for assembling various parts.

Core Responsibilities:

  • Read and comprehend instructions and follow established procedures
  • Positions parts and sub-assemblies by using templates or reading measurements.
  • Use tools to make or repair parts and products.
  • Gathering and cleaning parts.
  • Building gear reducers sub-assembling with adapters
  • Building gears from parts, testing gears reducers., painting gears reducers
  • Align material and put together parts to build more complex units
  • Assembles components by examining connections for correct fit; fastening parts and sub-assemblies.
  • Work with other members of the line or group in order to assemble products.
  • Meet all safety requirements of the company and industry.
  • Ability to use reason to solve problems as they arise.
  • Conduct quality assurance checks to confirm that assembled products meet specifications and quality standards
  • Identify any product defects; record and report them accordingly.
  • Rework and repair assembled gears products according to engineering specification changes
  • Ensure that equipment is operational by handling preventative maintenance, performing regular quality checks, and calling for repairs when necessary
  • Notify Lead Assembler in the event that there is a problem with the assembly and help come up with solutions.
  • Utilize hand held tools such as a hand held screw and drill gun
  • Listen to directions from Lead Assembler.
  • Resolves assembly problems by altering dimensions to meet specifications; notifying Lead Assembler to obtain additional resources.
  • Performing warehouse inventory controls and keeping quality standards high for audits
  • Marking and labeling stock.
  • Storing inventory in accessible manner.
  • Preparing orders by processing requests, pulling orders, packing boxes and transporting packages to the shipping area and print labels,
  • Wrapping and banding outgoing shipments on pallets.
  • Building loads with forklift and pallet jack.
  • Loading and unloading delivery vehicles when needed.
  • Assume other responsibilities as necessary and directed.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.

 

Prerequisite Qualifications:

  • 1-5 years proven experience as assembler
  • Minimum high school education.
  • Good English communication skills, both written and oral.
  • Excellent attention to detail and consistency.
  • Ability to work on many projects simultaneously and prioritize tasks and customer requests in order to complete by required customer dates.
  • Ability to interact with Company and customer personnel at all levels
  • Strong organizational skills and follow-through.
  • Initiative and desire to contribute to the overall Company goals through a leadership role.
  • Ability to operate various hand tools and equipment to include a computer and hand truck.
  • Requires ability to pass forklift operator course and drive a forklift.
  • Regularly possess manual dexterity to put parts or gear reducer together quickly and accurately
  • Painting skill
  • Excellent hand-eye coordination and physical condition
  • Good understanding of quality control
  • Technical knowledge and ability to read drawings
  • A comprehensive understanding of manufacturing is required in order to ensure everything is built to the proper specifications.
  • Great technical knowledge and possess great manual dexterity.

 

Prerequisite Qualifications:

  • Competitive compensation
  • Medical, Dental, Vision, Life, STD, LTD and LTC Insurance
  • Generous 401k match
  • Quarterly and Annual bonus program
  • Covid Hazard Pay
  • Generous Paid Time Off
  • Paid holidays
  • Employee Relations Events
  • Health club membership reimbursements

 

Pay: From $15.00 – $19.00 per hour based on skill level

COVID-19 considerations: All employees are required to wear masks, temperature checks prior to workday, wellness forms, all surfaces sanitized.

 


 

GENERAL LABORER

NIDEC-SHIMPO CORPORATION
Glendale Heights, IL, USA

The overall responsibility is to assist in day to day operations, prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area and storing inventory in accessible manner.

Core Responsibilities:

  • Accepting delivery of inventory.
  • Sorting and placing warehouse items, as directed by organizational standards.
  • Maintaining inventory controls.
  • Performing warehouse inventory controls and keeping quality standards high for audits
  • Inspecting inventory for damage and faults.
  • Communicating errors to relevant parties.
  • Marking and labeling stock.
  • Storing inventory in accessible manner.
  • Assisting shipping and receiving by unloading trucks and checking in products or materials.
  • Preparing orders by processing requests, pulling orders, packing boxes and transporting packages to the shipping area and print labels,
  • Wrapping and banding outgoing shipments on pallets.
  • Building loads with forklift and pallet jack.
  • Loading and unloading delivery vehicles.
  • Ensuring thorough good housekeeping and safety habits
  • Assume other responsibilities as necessary and directed.

 

Prerequisite Qualifications:

  • High school education.
  • Good English communication skills, both written and oral.
  • Excellent attention to detail and consistency.
  • Ability to work on many projects simultaneously and prioritize tasks and customer requests in order to complete by required customer dates.
  • Ability to interact with Company and customer personnel at all levels
  • Strong organizational skills and follow-through.
  • Initiative and desire to contribute to the overall Company goals.
  • Ability to operate various hand tools and equipment to include a computer and hand truck. Requires ability to pass forklift operator course and drive a forklift.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent standing and use of hands to finger, handle or touch objects, tools or controls.
  • Occasionally required to walk, sit reach above shoulders; climb or balance, stoop, kneel, crouch or crawl; talk or hear; and use foot/feet to operate equipment.
  • Often lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
  • Required to use close vision, most often of a computer screen, with ability to adjust focus.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Loud noises
  • Frequent temperature adjustments
  • Manufacturing odors such as oil, paint, exhaust fumes

 

Compensation and Benefits:

At NIDEC-SHIMPO we see employment as a reciprocal relationship; one where we set high standards for those who work here, but also recognize and reward our team members for their contributions in the form of various company benefits.

  • Competitive compensation
  • Medical, Dental, Vision, Life, STD, LTD and LTC Insurance
  • Generous 401k match
  • Quarterly and Annual bonus program
  • Covid Hazard Pay
  • Generous Paid Time Off
  • Paid holidays
  • Employee Relations Events
  • Health club membership reimbursements

 

Job Type: Full-time

Pay: $14.00 – $16.00 per hour based on skill level

If you possess the passion and enthusiasm to bring an extraordinary experience and work ethic in a high energy team, we want to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.